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Immigroov Customer Privacy Policy

Last Updated: 15/May/2025

Issued By: Immigroov Consulting VOF

Business Address: Hoppad 7, Valkenswaard, 5552EV, Noord Brabant, The Netherlands

Jurisdiction: European Union General Data Protection Regulation (GDPR)

By accessing and using the Immigroov platform, you agree to the collection, use, and disclosure of your data as outlined in this Privacy Policy. This policy explains how Immigroov collects, processes, and safeguards your personal information as a Customer.

1. Data Controller

Immigroov Consulting VOF ("Immigroov") acts as the Data Controller for all customer data processed on the platform.

2. What Data We Collect

We collect and process the following information when you use the Immigroov platform:

  • Full name
  • Email address
  • Phone number
  • Country and time zone
  • Booking preferences, session goals, and optional form responses
  • Communication and support queries
  • Feedback and session ratings
  • Booking and payment confirmations (via third-party processors)

3. How We Use Your Data

We process your personal data for the following purposes:

  • Account creation and session bookings
  • Sending session confirmations, reminders, and feedback links
  • Facilitating communication with your selected Mentor
  • Providing customer support
  • Generating anonymized analytics for platform improvement
  • Legal and tax compliance

4. Legal Basis for Processing

Data is processed under the following lawful bases:

  • Performance of contract (e.g., booking and delivering a session)
  • Legitimate interests (platform operations and fraud prevention)
  • Consent (for marketing or optional surveys)
  • Legal obligations (e.g., financial records)

5. Use of Cookies and Session Analytics

Immigroov uses essential and performance-enhancing cookies to:

  • Maintain user sessions and security
  • Optimize website navigation and page performance
  • Track session duration and page views for analytics

Types of cookies used:

  • Essential cookies: Required for login, booking, and platform functionality
  • Analytics cookies: Help track how users navigate the platform for UX improvements

You may disable non-essential cookies in your browser settings. Blocking essential cookies may impair platform functionality.

6. Data Retention

We retain your data:

  • For as long as your account remains active
  • Up to 90 days after account deletion for support or legal obligations
  • Anonymized usage and rating data may be retained for analytical purposes

7. Data Sharing

Immigroov does not sell your personal data. We may share your data with:

  • Mentors you book sessions with (limited to name, time zone, and session responses)
  • Payment processors for session fee transactions (no full payment details are stored by Immigroov)
  • Technical vendors providing hosting, email, analytics, or support tools
  • Regulatory bodies when required by law

All third-party vendors are GDPR-compliant and under binding agreements.

8. International Data Transfers

Your data may be stored or processed on servers located within the EU or securely outside it under GDPR Standard Contractual Clauses (SCCs).

9. Your Rights

As a data subject under GDPR, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent for optional data use
  • Request data portability
  • Object to specific types of processing

To exercise your rights, contact us at: support@immigroov.com. We aim to respond within 30 days.

10. Security Measures

We implement industry-standard encryption, secure user authentication, and role-based data access to protect your personal information.

11. Updates to This Policy

We may update this Privacy Policy as our platform evolves or to comply with legal changes. Changes will be communicated via website notifications or email.

Governing Law: This policy shall be governed by the laws of the Netherlands. Disputes shall be subject to the exclusive jurisdiction of the courts in Noord Brabant, The Netherlands.

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Immigroov Customer Legal Policies and Agreements

Last Updated: 15/May/2025

By using the Immigroov platform and clicking 'I Agree' or proceeding with a booking, you acknowledge that you have read, understood, and agreed to be bound by the following terms and policies. These form a legally binding agreement between you ("Customer") and Immigroov Consulting VOF.

1. Customer Terms of Use

Issued By: Immigroov Consulting VOF, a Dutch general partnership, registered at Hoppad 7, Valkenswaard, 5552EV, Noord Brabant, The Netherlands ("Immigroov").

1.1 Definitions

  • "Platform" refers to the Immigroov website and associated services accessible via www.immigroov.com.
  • "Customer" refers to any user who books or attends a session via the Platform.
  • "Mentor" refers to individuals offering guidance or consultation sessions on the Platform.

1.2 Platform Purpose

  • Immigroov is a facilitator platform that connects Customers with Mentors for informational sessions.
  • Immigroov is not a legal, migration, or professional advisory firm.
  • All advice given by Mentors reflects personal experience and does not constitute official, legal, or professional advice.

1.3 Use of Platform

  • Customers must be at least 18 years old.
  • Customers agree to use the Platform only for lawful purposes.
  • Immigroov reserves the right to suspend accounts suspected of misuse, fraud, or breach of terms.

1.4 Session Booking and Communication

  • Booking is completed upon payment confirmation.
  • The Mentor's cancellation and rescheduling terms, displayed at time of booking, are binding.
  • Customers are expected to join on time using the provided session link (Zoom, Google Meet, or other).

1.5 Disclaimers and Limitation of Liability

  • Immigroov makes no guarantees about the accuracy or outcomes of sessions.
  • Immigroov is not liable for any loss, damage, or decision made based on information obtained through a session.
  • Customer assumes all responsibility for interpreting and using information received from Mentors.

1.6 Termination

  • Immigroov reserves the right to suspend or terminate any Customer account for misuse or violation of these terms.

1.7 Governing Law and Jurisdiction

  • These Terms are governed by the laws of the Netherlands.
  • All disputes shall be resolved in the competent courts of Noord Brabant, The Netherlands.

2. Cancellation and Refund Policy

2.1 Applicable Refund Scenarios

Refunds will be processed only under the following conditions:

  • Mentor fails to attend the session (no-show).
  • Session was canceled by the Customer within the timeline set by the Mentor.
  • Major technical failure not resolved during the session time.

2.2 Non-Refundable Charges

  • Immigroov platform service fees are strictly non-refundable.
  • Transaction and currency conversion fees are not included in any refunds.

2.3 Customer Responsibility

  • It is the Customer’s responsibility to read and understand the Mentor’s cancellation terms at time of booking.
  • Refund requests must be submitted within 24 hours of the scheduled session.

3. Customer Consent and Booking Acknowledgement

By proceeding with a booking or creating an account, I confirm that:

  1. I understand that Immigroov is a facilitator platform and does not provide legal or professional services.
  2. I agree to abide by the Mentor’s published cancellation and rescheduling terms.
  3. I understand that refunds are limited to no-show, timely cancellation, or technical failure cases only.
  4. I accept that Immigroov’s platform fee is non-refundable under all circumstances.
  5. I agree to receive communication related to my session bookings, reminders, and service updates.
  6. I consent to the collection of my name, email, phone number, and booking preferences for the purpose of managing sessions.

Governing Law: These terms shall be governed by the laws of the Netherlands. Any disputes arising out of or related to these policies shall be subject to the exclusive jurisdiction of the courts in Noord Brabant, The Netherlands.

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Immigroov Customer Session Disclaimer and Waiver

Last Updated: 15/May/2025

Issued By: Immigroov Consulting VOF

By booking or attending a session through the Immigroov platform, you acknowledge and agree to the terms of this Disclaimer and Waiver.

1. Nature of Services

  • Immigroov is a digital platform that connects customers with independent mentors who provide informational and experiential guidance related to migration, living abroad, career, and integration topics.
  • The mentors are not legal, immigration, tax, or medical professionals unless specifically stated. They do not represent any government, embassy, or legal authority.
  • All information provided during sessions reflects the personal experience, perspective, or opinion of the mentor.

2. No Legal or Professional Advice

  • The information shared in sessions does not constitute legal, immigration, visa, tax, health, or professional advice.
  • You are solely responsible for verifying any advice or suggestions before taking action.
  • Any reliance you place on information from mentors is strictly at your own risk.

3. Independent Verification

  • You are encouraged to seek formal guidance from licensed professionals or authorities for any legal, immigration, or compliance matters.
  • Mentors are not liable for the outcome of any actions taken based on session content.

4. Limitation of Liability

  • Immigroov is a facilitator and does not guarantee the accuracy, outcome, or effectiveness of any session.
  • Immigroov shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your reliance on session content.

5. Personal Responsibility

  • You acknowledge that all decisions made after a session are your own responsibility.
  • You release Immigroov and its representatives from all liability connected to any loss, decision, or consequence resulting from the session.

6. Recording and Use of Content

  • Sessions are not recorded or stored by Immigroov.
  • You may not record or reproduce session content without written consent from the mentor.

7. Acknowledgement and Acceptance

By proceeding with a booking, I confirm that:

  • I understand the mentor is not acting in a licensed legal, immigration, or governmental capacity.
  • I understand that all advice is personal and informational in nature.
  • I accept full responsibility for verifying and acting on any advice received.
  • I release Immigroov and the mentor from any liability related to my decisions and outcomes.

Governing Law: This waiver is governed by the laws of the Netherlands. Any disputes arising from session use shall be submitted to the exclusive jurisdiction of the courts in Noord Brabant, The Netherlands.

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Immigroov Customer Community Guidelines

Last Updated: 15/May/2025

Issued By: Immigroov Consulting VOF

Immigroov is committed to fostering a respectful, inclusive, and positive environment for all users. These guidelines outline the expectations for customer behavior while interacting with mentors and using the Immigroov platform.

1. Respectful Interaction

  • Treat mentors and platform support staff with courtesy, patience, and professionalism.
  • Avoid offensive, discriminatory, or aggressive language.
  • Respect cultural, religious, and personal differences.

2. Honest and Transparent Communication

  • Provide accurate information when creating your account and booking a session.
  • Share genuine concerns and expectations when prompted during the booking process.
  • Avoid misrepresenting your intentions or identity.

3. Punctuality and Participation

  • Join scheduled sessions on time.
  • Notify your mentor as early as possible if you are unable to attend.
  • Refrain from being idle, distracted, or disruptive during the session.

4. Prohibited Conduct

Customers may not:

  • Solicit mentors for off-platform services or communication
  • Harass, threaten, or intimidate mentors or other users
  • Record sessions without explicit permission from the mentor
  • Share any mentor’s personal information or materials outside the session

5. Feedback and Ratings

  • Provide honest, constructive feedback and ratings based on your experience.
  • Avoid leaving retaliatory or intentionally misleading reviews.
  • If you encounter issues, contact Immigroov support instead of using ratings as a complaint channel.

6. Data Privacy and Security

  • Do not ask mentors to disclose their private or financial information.
  • Keep your login credentials confidential and secure.
  • Use the platform only for its intended purpose and not for data harvesting or scraping.

7. Consequences of Violation

Immigroov reserves the right to:

  • Warn, suspend, or permanently ban users who violate these guidelines
  • Remove any content, reviews, or messages that breach the standards outlined herein
  • Report serious misconduct to relevant legal or regulatory authorities

Reporting Concerns:

If you experience inappropriate behavior or suspect a violation of these guidelines, please contact us immediately at support@immigroov.com.

Governing Law: These guidelines are governed by the laws of the Netherlands. Any disputes shall be subject to the exclusive jurisdiction of the courts in Noord Brabant, The Netherlands.

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